June 20, 2024

Below are the Contents of our current ABL Technology Online News & Trendletter

CLICK ON SPECIFIC HEADLINES BELOW to Go to SPECIFIC ARTICLES

WELCOME NEW MEMBER! 

>>>Mike Mastro is President and CEO of The Primas Group, a software development, technology solutions, and professional services provider for contact center companies. Primas CX turns call centers into omni-channel contact centers without the hassle and expense of a major upgrade to existing systems or moving to the cloud. The innovative package includes 20 world-class CX apps that can be implemented affordably in just a few days. Primas CX can be a perfect “middle ground” option that allows call centers to dramatically improve their customers’ experience, improve agent morale/performance, and positively impact contact center operations without changing their technology. Clients may choose the whole package or just the apps they need to provide the utmost customer service. In June 2023, Primas launched an advanced AI-based chatbot, combining ChatGPT technology with Primas’s own chatbot solution. The resulting chatbot platform learns content on a client’s website and utilizes that information to generate responses or provide assistance based on user queries. Mike has led Primas Group since 1994. Previously, he was a Sales Manager for Periphonics, selling IVR solutions in the southwest U.S. and worked in R&D for InteCom. Mike has joined the Orange County Round Table.

UPCOMING ABL-TECH ZOOM TABLES

These upcoming TECH ZOOM Tables will discuss (generally) “Digital Transformation”

July 2* – OC Zoom Table – featuring Marshall Toplansky, of Chapman University [*meeting moved to Tuesday due to July 4th holiday]

July 12 – LA Zoom Table – featuring Ali Payani, CEO of Payani Group

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Blog by Mimi Grant, President of ABL Organization

Re-Cap of Mimi’s Recent Participation at the FUTURES Exhibit at the Smithsonian

FUTURES Exhibit

Mimi recently participated in the “Living Longer Festival: Health + Wellness 2050,” held at the Smithsonian Arts & Industries Building on the National Mall. Here, Mimi shares a brief photo journal, with captions, of her incredible experience.

National Museum
In 1879, the “National Museum” – the nation’s first, was “crowned” on the Washington Mall. Last November, after being closed for the past 20 years, the renamed Smithsonian “Arts + Industries Building” (AIB) reopened its doors to host the “FUTURES” exhibit. Over the eight months of the exhibit, FUTURES looked at a number of themes, including the future of AI, Generative Design, Conservation, Energy, Transportation, Work, Fashion, Gaming, and “Healthcare – in 2050.”

The Doctor is In (Space)
On June 25th, the “Living Longer Festival: Health + Wellness 2050,” highlighted a special demonstration entitled, “The Doctor Is In (SPACE),” “demonstrating” how an astronaut using a MedWand on a patient in space could conceivably link with a terrestrial doctor for an exam. MedWand’s Co-Founders, Bob Rose, CEO, and Samir Qamar, MD, CMO, were frequently seen on-hand answering questions from the 12,000 visitors who toured the Exhibit on “Solstice Saturday,” when several of the Smithsonian museums, including AIB, stayed open late – some till midnight.

Living Longer Festival
Later, I had the honor of moderating an outstanding panel of experts, supplemented with questions from the audience who “Interrupted Your Regularly Scheduled Panel” throughout “WIYRSP: Living Longer in the Future.” To kick it off we introduced “Elizabeth,” a great grandmother, who was captured on her grandson’s iPhone for the masses when she demonstrated her impressive moves as she got down to Bruno Mars at her 100th birthday party surrounded by friends and family…

CLICK HERE TO READ THE REST OF MIMI’S BLOG WITH MORE, LARGER PHOTOS

  

 

Round Tables

Beyond their Round Tables, ABL Members stay connected with each other through the ABL Technology Online. This bi-weekly emailed publication provides Member News and Technology Industry Trends. And, for those interested in the latest in Healthcare IT Member News and Trends, the ABL Healthcare Online is also available.  For a complimentary subscription, fill out the form at the bottom of this page.

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