We’ll discuss the increasing importance of this issue, as the technology products and the typical services our Members offer become increasingly commoditized, and thus, in many cases, provide lower margins than in the past. The question of how to best improve customer experience is not a new one.
In our discussions this month, our emphasis will focus on creating higher profit margins from every existing and new customer. Customer Experience Management is both an old and new approach to acquiring and developing customers.
We’ll briefly focus on a few general tools, such as “Customer Userflow,” to help us in Better Designing & Delivering More Effective, and More Profitable Customer Experiences. Then, members will share and discuss the effective approaches they’ve used, or seen used, and the resulting company benefits, in Improving Customer Experiences.
As always, we’ll look to also hear and discuss, “What’s Keeping You Up Nights?”
Featured Member Ken Neeld is Founder, President and CEO of Delphi Display Systems, Inc.
Becoming A Learning Organization: Why - What - How?
Featured Member Hemant Warudkar, Founder & CEO of Express Analytics
Focusing on Key Success Factor Measurements – How Best?
Featured Member: Subbu Murthy, Ph.D., CEO of UGovernIT
Making Culture A Key Competitive Asset – How?
Featured Member: Satnam Gambhir, Co-Founder & CEO of Envision Financial Systems, Inc.
Attractive Boards: Key Success Factors In Joining & Creating Them
Featured Member: Greg Hindson, President & CEO of Nortridge Software LLC
Most Important Roles of HR in Your Business?
Featured Member: Bob Richardson, President & CEO of ExtendCredit.com
Key Issues In Shaping Your 2018 Plans
Featured Member: Subir Bhattacharjee, Co-Founder & CTO of Water Planet, Inc.
"The best thing for me about ABL is the learning that takes place. I enjoy listening to problems my colleagues are facing and then what kind of solutions are there to deal with those problems."
"ABL allows you to set aside everything else and really just listen, interact, and think about a whole completely different set of issues than you will on a day-to-day basis."
"I find the guidance and feedback of other Members very valuable, as well as the views of other businesses."