Orange County

Technology Executives CEO Group

1st Thursday of the month from | 8:15 am – 12:15 pm | Costa Mesa, CA

Upcoming Meeting

Thursday, September 6, 2018

Discussion Topic:

CUSTOMER EXPERIENCE MANAGEMENT:  WHY? & HOW?

We’ll discuss the increasing importance of this issue, as the technology products and the typical services our Members offer become increasingly commoditized, and thus, in many cases, provide lower margins than in the past. The question of how to best improve customer experience is not a new one.

In our discussions this month, our emphasis will focus on creating higher profit margins from every existing and new customer. Customer Experience Management is both an old and new approach to acquiring and developing customers.

We’ll briefly focus on a few general tools, such as “Customer Userflow,” to help us in Better Designing & Delivering More Effective, and More Profitable Customer Experiences. Then, members will share and discuss the effective approaches they’ve used, or seen used, and the resulting company benefits, in Improving Customer Experiences.

As always, we’ll look to also hear and discuss, What’s Keeping You Up Nights?

Featured Member  Ken Neeld is Founder, President and CEO of Delphi Display Systems, Inc.

ABL Networking Groups

Upcoming Session Dates

Oct. 4, Nov. 1, & Dec. 6

Past Discussion Topics & Presenters

Becoming A Learning Organization:  Why - What - How?
Featured Member Hemant Warudkar, Founder & CEO of Express Analytics


Focusing on Key Success Factor Measurements – How Best?
Featured Member: Subbu Murthy, Ph.D., CEO of UGovernIT


Making Culture A Key Competitive Asset – How?
Featured Member: Satnam Gambhir, Co-Founder & CEO of Envision Financial Systems, Inc.


Attractive Boards: Key Success Factors In Joining & Creating Them
Featured Member: Greg Hindson, President & CEO of Nortridge Software LLC


Most Important Roles of HR in Your Business?
Featured Member: Bob Richardson, President & CEO of ExtendCredit.com


Key Issues In Shaping Your 2018 Plans
Featured Member: Subir Bhattacharjee, Co-Founder & CTO of Water Planet, Inc.

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