Upcoming Meeting
FRIDAY, September 7, 2018
Discussion Topic:
Customer Experience Management: Why? & How?
We’ll discuss the increasing importance of this issue, as the technology products and the typical services our Members offer become increasingly commoditized, and thus, in many cases, provide lower margins than in the past. The question of how to best improve customer experience is not a new one.
In our discussions this month, our emphasis will focus on creating higher profit margins from every existing and new customer. Customer Experience Management is both an old and new approach to acquiring and developing customers.
We’ll briefly focus on a few general tools, such as “Customer Userflow,” to help us in Better Designing & Delivering More Effective, and More Profitable Customer Experiences. Then, members will share and discuss the effective approaches they’ve used, or seen used, and the resulting company benefits, in Improving Customer Experiences.
As always, we’ll look to also hear and discuss, “What’s Keeping You Up Nights?”
Featured Member Mike Smith is President and Managing Director of Georg Fischer Signet LLC
Upcoming Meeting Dates
Oct. 5, Nov. 2, & Dec. 7
Past Presenters & Discussion
Becoming A Learning Organization: Why - What - How?
Featured Member: Frank Yeager, President & CEO of Eckert & Ziegler Isotope Products Inc. (EZIP)
Focusing on Key Success Factpr Measurements – How Best?
Featured Member:Eric Hoek, Ph.D., Co-Founder & CEO of Water Planet, Inc.
Making Culture A Key Competitive Asset – How?
Featured Member: Joe Rogers, Co-Founder & CEO of RGB Projects Inc.
Attractive Boards: Key Success Factors In Joining & Creating Them
Featured Member: Eric Hoek, Ph.D., Co-Founder & CEO of Water Planet, Inc.
Most Important Roles of HR in Your Business?
Featured Member: Miranda Su, Co-Founder and EVP of The Joy Factory
Key Issues In Shaping Your 2018 Plans
Featured Member: Chris Dyer, Founder of PeopleG2
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