19 Sep Aligning Healthcare’s Economic Buyers (Part 5 of Blog Series)
PART 5 OF MIMI’S 5-PART BLOG SERIES ON “THE 4 TOP ACCELERATORS OF HEALTHCARE’S DIGITAL TRANSFORMATION”
A final – but certainly not least important – area covered by Becker’s Health IT “20 bold predictions for health IT in the next 5 years,” was explained by Frank Ingari, CEO of Tandigm Health (in Pennsylvania). “For the first time, the three major economic buyers who drive U.S. healthcare – employers, the federal government and consumers – are aligned on what they want: lower cost, better outcomes and a better consumer experience. This alignment is already driving radical reinvention of the health IT industry based on methods well understood in the rest of the economy: user-centered design, personalization, and digital-first business models.”
Frank ominously concludes, “Wall Street is now funding the disruptors who embrace this change … presenting existential ‘lean in’ or ‘hold out’ choices for entrenched healthcare giants.”
And, doctors aren’t the only ones whose administrative workload can be streamlined, as Rich Temple. Vice President and CIO of Deborah Heart and Lung Center (in New Jersey), noted, “Robotic Process Automation will be a much bigger player to streamline the intense manual efforts by healthcare staff to perform functions such as prior authorization management and referral management. I also see AI being used to perform detailed analyses of diagnostic images, and supporting physicians in identifying patterns in images through pattern-matching with image databases from all over the world. While I know AI presents a concern to many in terms of ‘computers replacing humans doing jobs’, I don’t see AI as a threat to human employment, but rather an enhancer of humans doing their jobs by providing predictable and dependable tools that humans can do to perform their job duties even better.
By Mimi Grant, President, Adaptive Business Leaders (ABL) Organization – Round Tables and Events for CEOs of Healthcare and Technology Companies