West Los Angeles

Technology Executives CEO Group

2nd Friday of the month |  8:00 am – noon | Santa Monica, CA

Upcoming Meeting

September 14, 2018

Opening Discussion Topic:

Customer Experience Management: Why? How?

“The question of how to best improve customer experience is not a new one. Customer Experience Management is both an old and new approach to acquiring and developing customers. Our opening discussion’s emphasis will focus on creating higher profit margins from every existing and new customer.

We’ll briefly review the key metrics in evaluating customer experience and their impact on measures leading to better bottom lines, as well as a few general tools, such as “Customer Userflow,” to help us in better designing and delivering a more effective and profitable customer experiences.

Then, the Group will share and discuss: the effective approaches they’ve used (or seen used) and the resulting company beneftis in improving customer experiences.

Next, as always, we’ll look to hear and discuss, “What’s Keeping You Up Nights?” During this time, the Group’s Members share their individual business issues in order work through and receive direct feedback on how best to tacle those issues.

Lastly, the Group will serve as Ujj Nath’s Strategic Advisory Board, as he makes his Featured Member Presentation.

Ujj Nath, Chairman and CEO of myKaarma

myKaarma developes of the leading Communications, Payments and AI platform for automobile dealers and consumers. In his role as CEO of the company, Ujj manages Sales, Finance, and sets the strategy for myKaarma.

Presentation

UPCOMING 2018 DATES

Oct. 12,   Nov. 9,   &  Dec. 14

Past Discussion Topics Include

  • BLOCKCHAIN: Applications Emerging
  • The People Side – A Key To Change Management
  • Becoming A Learning Organization: Why - What - How?
  • Focusing on Key Success Factor Measurements – How Best?
  • Making Culture A Key Competitive Asset – How?
  • Attractive Boards: Key Success Factors In Joining & Creating Them
  • Most Important Roles of HR in Your Business?
  • Key Issues In Shaping Your 2018 Plans

Learn more about ABL

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