Opening Discussion Topic:
“The question of how to best improve customer experience is not a new one. Customer Experience Management is both an old and new approach to acquiring and developing customers. Our opening discussion’s emphasis will focus on creating higher profit margins from every existing and new customer.
We’ll briefly review the key metrics in evaluating customer experience and their impact on measures leading to better bottom lines, as well as a few general tools, such as “Customer Userflow,” to help us in better designing and delivering a more effective and profitable customer experiences.
Then, the Group will share and discuss: the effective approaches they’ve used (or seen used) and the resulting company beneftis in improving customer experiences.
Next, as always, we’ll look to hear and discuss, “What’s Keeping You Up Nights?” During this time, the Group’s Members share their individual business issues in order work through and receive direct feedback on how best to tacle those issues.
Lastly, the Group will serve as Ujj Nath’s Strategic Advisory Board, as he makes his Featured Member Presentation.
myKaarma developes of the leading Communications, Payments and AI platform for automobile dealers and consumers. In his role as CEO of the company, Ujj manages Sales, Finance, and sets the strategy for myKaarma.
Oct. 12, Nov. 9, & Dec. 14
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