How Artificial Intelligence is Making Healthcare Smarter

Earlier this month, ABL’s San Francisco Healthcare Executive Members took a deep dive into an “AI wading pool” to discover how Artificial Intelligence is already impacting consumers – and how healthcare companies (responsible for nearly 20% of the nation’s GDP) can start jumping on the artificial intelligence bandwagon, too. Our tutor was Haje Jan Kamps, a featured Techcrunch contributor, serial entrepreneur, and the “father of Emily,” LifeFolder’s chatbot.
 
While Memorial Sloan Kettering, The Mayo Clinic, and Great Britain’s National Health Service are leading the charge to use artificial intelligence solutions, understanding how AI, machine learning, and natural language processing can impact the “ordinary” healthcare entity hasn’t been a priority for most healthcare CEOs. So Haje first walked us through the General AI and Machine Learning apps that we’re already using: on the road: with Siri, Waze, Uber and Lyft; with our money: to make mobile check deposits and shop online; and with smart personal assistants, like Alexa. Then we learned about Applied AI for applications like self-driving cars and fraud prevention.
 
Artificial Intelligence Health application categories that are already in (fairly) common use – and raking in millions from Sand Hill Road investors – are: AI Health Assistants that monitor our sleep, exercise, nutrition, and ‘Quantified Self’; Diagnostics for skin cancer, CT scan analysis, etc.; Staffing & Planning so the right number of people for the right situations show up; and Risk Management so more electronic and genomic data points can be aggregated, resulting in more customized healthcare.
 
Haje then introduced us to Emily, a chatbot created by his company, LifeFolder, which can, in an unhurried, totally non-judgmental way, walk participants through “the most important conversation we’ve never had” about end-of-life decisions. Designed for millennials – but easy for anyone to use, Emily makes thinking through (and answering) life’s final questions quick and painless. Depending on how thoughtfully you want to think through the “what ifs,” you can print out a complete set of “Advance Directives” (for free) at the end of a casual session with Emily in less than an hour. Best of all, users will have been through a “dry run,” and be much better prepared to have “The Conversation” with those they love.
 
Perhaps that’s the best use of Artificial Intelligence: augmenting our Natural Intelligence with the tools we need to make us smarter.
 
by Mimi Grant, President, Adaptive Business Leaders (ABL) Organization – Round Tables and Events for CEOs of Technology and Healthcare Companies